BML Enhances Aaya to Streamline Digital Banking Requests and Customer Support

Bank of Maldives (BML) has begun rolling out a series of updates to Aaya, its digital customer support service available through the BML Mobile Banking App and Internet Banking platform, with the aim of making banking assistance more convenient, efficient and accessible for customers.

Under the updated service arrangement, customers will be able to use Aaya to submit banking requests, obtain timely assistance and receive guidance on their banking-related queries. As part of the transition, banking requests can no longer be submitted through the messaging feature previously available within the Mobile Banking App and Internet Banking.

The enhancement is designed to provide customers with a more structured and streamlined channel for accessing banking services. By directing customer queries and requests through Aaya, BML aims to improve response times, facilitate the efficient processing of requests and provide a smoother overall digital banking experience.

Aaya will support customers by addressing common banking queries and helping them complete relevant service requests through BML’s digital platforms. Customers requiring further assistance will also have the option to connect with a member of the Bank’s staff through Aaya, ensuring access to personalised support when necessary.

The updated service is expected to simplify the way customers communicate with the Bank by offering a centralised point of assistance within the Mobile Banking App and Internet Banking. This will allow customers to obtain support without having to navigate multiple communication channels, while enabling banking requests to be handled through a more efficient and consistent process.

BML continues to strengthen its digital banking infrastructure as customer demand for convenient, secure and responsive financial services grows. The latest improvements to Aaya form part of the Bank’s continuing commitment to enhancing its digital service delivery and providing customers across the Maldives with a seamless, reliable and customer-focused banking experience.